Utility Billing

After clicking the "CLICK TO PAY NOW" button below and logging into your account,
please only click the final    button one time.
After you click the button, wait until it finishes processing.
Multiple clicks of the button can cause your account to be charged multiple times.

Trouble making a payment? See the Frequently Asks Question section below

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Frequently Asked Questions

General Information

For information about Boil Water Notices Click the image below

Utility Billing & Customer Service Department

Mission Statement

“To provide timely and accurate utility bills to our water, sewer and natural gas customers, while maintaining a high level of courteous and professional customer service.”

The Billing and Customer Service Department, under the supervision of the City Manager, is responsible for the monthly billing for utility services including water, sewer, natural gas and garbage pick-up for Crescent City residents, as well as natural gas service in Welaka, Pomona Park, Satsuma and San Mateo.  This department also coordinates service calls to water and natural gas customers.

Anyone with billing or service inquiries may call: (386) 698-2525
or email at [email protected]